NDIS Incident management process

Course Overview:

When incidents occur in a care environment, the way they are managed can make all the difference.
Our Understanding Incident Management training provides NDIS professionals with the skills, knowledge, and confidence to respond effectively and compliantly to any incident. 

This practical, interactive session walks participants through the NDIS Incident Management Framework, covering how to recognise incidents, respond appropriately, report within required timeframes, and implement review processes to prevent recurrence. 

Perfect for both clinical managers and support workers, this course ensures your team is equipped to uphold safety, accountability, and participant wellbeing at every step. 

What You’ll Learn 

By the end of this training, participants will be able to:
✅ Identify what constitutes an incident under the NDIS Commission’s guidelines
✅ Understand immediate response steps to protect participant safety
✅ Recognise the roles and obligations of support workers and managers
✅ Accurately document and report incidents within required timelines
✅ Conduct incident reviews and implement preventive actions
✅ Maintain compliance with the NDIS (Incident Management and Reportable Incidents) Rules 2018